Team Abocado Terms of Service
Effective Date: July 1, 2026
Last Updated: July 1, 2026
Thank you for using Team Abocado's games and related services. These Terms of Service (the "Terms") govern the rights, obligations, and responsibilities between Team Abocado (the "Company," "we," "us," or "our") and users when using games, content, customer support, communities, and related services that we provide through mobile devices, app marketplaces, websites, and other channels (collectively, the "Services").
1. Application of the Terms
1.These Terms apply when a user installs, runs, accesses, or uses the Services.
2.We post these Terms and our Privacy Policy through service screens, linked screens, the website, or app marketplace pages.
3.If we provide separate policies for individual games, events, paid content, communities, or external platforms, those separate policies apply together with these Terms. If a separate policy conflicts with these Terms, the provision more favorable to the user or more directly applicable to the relevant service will prevail.
4.Matters concerning the processing and protection of personal information are governed by our Privacy Policy.
2. Company Information and Contact
1.The operator of the Services is Team Abocado.
2.We may post information required by applicable law, such as business name, representative, business address, contact information, business registration number, and mail-order business registration number, through service screens, linked screens, the website, or app marketplace pages.
3.Inquiries regarding service use, payments, refunds, accounts, reports, and other matters may be sent to the email address below.
Customer Support: supports@teamabocado.xyz
3. Definitions
The main terms used in these Terms have the following meanings.
1."User" means any person who uses the Services.
2."Member" means a user who enters into a service agreement with us by creating an account, using platform login, or completing an equivalent process within the Services.
3."Account Information" means platform authentication IDs, game account IDs, nicknames, device information, game progress information, item and currency holdings, payment and refund information, and other information used to identify a user.
4."Content" means games, applications, game currency, items, characters, text, images, sounds, videos, events, network features, and other digital materials provided by us through the Services.
5."Paid Content" means content that a user purchases or obtains the right to use through an app marketplace or a payment method designated by us.
6."Open Market" means a platform that provides application download, installation, payment, and refund functions, such as Apple App Store or Google Play.
4. Formation of Service Agreement
1.A service agreement is formed when a user installs, runs, logs in to, or agrees to these Terms for the Services and we accept the user's use of the Services.
2.We may refuse an application for use or terminate the service agreement afterward in the following cases.
•The user uses false information or another person's information.
•The user has previously been restricted for violating these Terms or an operating policy.
•There is a risk of harming the stability or security of the Services or infringing the rights of other users.
•There is a reason that makes acceptance difficult under applicable law, these Terms, or service policies.
3.If a minor purchases Paid Content, consent from a legal representative may be required. A purchase agreement made without such consent may be canceled in accordance with applicable law.
5. Changes to the Terms
1.We may change these Terms to the extent that the changes do not violate applicable law.
2.If these Terms are changed, we will announce the effective date, changed content, and reason for the change at least 7 days before the effective date through service screens, linked screens, the website, in-app notices, or similar methods.
3.If a change is unfavorable or material to users, we will announce a clear comparison of the previous and changed provisions at least 30 days before the effective date and, where possible, provide individual notice by email, in-app message, or similar method.
4.If a user does not agree to the changed Terms, the user may stop using the Services and terminate the service agreement. Continued use of the Services after the effective date of the changed Terms will be deemed acceptance of the changed Terms.
6. Provision of the Services
1.We provide mobile games, related network features, events, customer support, the website, and other additional services.
2.Some features of the Services may be provided differently depending on our operating policies, technical environment, device specifications, operating system, app marketplace policies, and network conditions.
3.We may change all or part of the Services as necessary for service quality improvement, security, bug fixes, content updates, or operational needs.
4.We may conduct scheduled or temporary maintenance to provide stable Services and will announce the maintenance schedule and impact in advance where possible. If advance notice is difficult due to urgent security issues, failures, legal requests, or similar circumstances, we may provide notice afterward.
7. Suspension or Termination of the Services
1.We may temporarily suspend all or part of the Services in the following cases.
•Inspection, replacement, expansion, or failure of servers, networks, security equipment, or other facilities.
•Failure or policy changes of app marketplaces, platforms, telecommunications providers, or external services.
•Natural disasters, war, national emergencies, power outages, communication network failures, or other events beyond our reasonable control.
•Urgent security response, bug fixes, or service protection measures are required.
2.If we terminate the Services for business, technical, or contractual reasons, we will announce the termination date, reason, compensation or refund conditions, and inquiry method in advance through service screens or linked screens.
3.If unused Paid Content remains when the Services are terminated, we will provide refund or compensation procedures in accordance with applicable law, app marketplace policies, and these Terms.
4.After termination of the Services, we will operate a customer support email or similar support channel for at least 30 days to handle refund procedures for unused Paid Content.
8. Account and Device Management
1.Users are responsible for managing their own accounts, login methods, devices, and payment methods.
2.Users may not transfer, lend, share, or provide as collateral their accounts or devices to any third party.
3.We are not liable for damages caused by a user's failure to manage an account, permission of third-party use, failure to set a payment password, or similar reasons, unless the damage is caused by our intent or negligence.
4.If account theft, abnormal payment, or a security incident is suspected, the user must immediately notify us and the relevant app marketplace or payment provider.
9. Prohibited Conduct
Users must not engage in any of the following conduct when using the Services.
1.Using false information, another person's information, or a stolen payment method.
2.Trading, transferring, lending, exchanging, or arranging the transaction of in-game assets such as accounts, characters, items, or game currency in a manner not permitted by us.
3.Impersonating us, our employees, operators, other users, or third parties.
4.Collecting, storing, disclosing, or distributing another user's personal information without authorization.
5.Posting or transmitting abusive, hateful, discriminatory, obscene, violent, threatening, stalking-related, gambling-related, illegal advertising, political propaganda, or similarly inappropriate content.
6.Abnormally using the Services through bugs, vulnerabilities, unauthorized programs, automation tools, macros, cheats, hacking, reverse engineering, or similar methods.
7.Copying, modifying, analyzing, infringing, or interfering with the normal operation of the Services, servers, networks, apps, or data.
8.Infringing intellectual property rights, reputation, credit, portrait rights, personal information, or other rights of us or third parties.
9.Violating applicable law, these Terms, operating policies, app marketplace policies, or public order and good morals.
10. Operating Policies and Use Restrictions
1.We may establish game-specific operating policies, community policies, sanction standards, event rules, and similar policies to ensure stable operation of the Services and protect users.
2.If a user violates these Terms or an operating policy, we may take the following measures after considering the nature, severity, frequency, and scope of harm.
•Warning or deletion of posts.
•Restriction of some features, such as chat, community, trading, or matching.
•Temporary or permanent restriction of a character, account, or device.
•Recovery, adjustment, or reset of abnormally obtained content, items, currency, scores, or rankings.
•Termination of the service agreement and report to relevant authorities.
3.If we impose a use restriction, we will provide the reason, type, period, and objection procedure. However, if necessary to urgently prevent the spread of harm or for security reasons, we may provide notice afterward.
4.A user may file an objection by email to customer support within 14 days from the date of notice of the restriction. We will review the objection and notify the user of the result within a reasonable period from receipt.
11. Content and Intellectual Property Rights
1.Content created by us or provided through the Services, and intellectual property rights related to such content, belong to us or the rightful rights holders.
2.Users are granted the right to use the Services personally and non-commercially according to the purposes and methods designated by us. This right is non-transferable and may not be used for commercial purposes without our express permission.
3.Rights to content posted or transmitted by users through the Services remain with the users in principle. However, users grant us permission to use such content to the extent necessary for service operation, display, improvement, promotion, customer support, and dispute response.
4.Users must not post content that infringes the rights of us or third parties, and we may take temporary measures or delete such content when there is a rights infringement report or operational need.
12. Paid Content and Payment
1.The price, composition, use period, and purchase conditions of Paid Content are displayed on service screens or app marketplace payment screens.
2.Payment for Paid Content is generally governed by the policies and procedures of the Open Market or payment provider used by the user.
3.The displayed price and the amount actually charged may differ depending on exchange rates, taxes, fees, payment method, country, or app marketplace policy.
4.Paid Content may be used only with the account, device, operating system, app marketplace, or game through which it was purchased, and use may be restricted due to device changes, operating system changes, app marketplace account changes, overseas roaming, changes in service environment, or similar circumstances.
5.If we provide random-item products, we will display information required by applicable law, such as item types and supply probabilities, in an easy-to-understand manner through in-game screens, linked screens, or the website.
13. Withdrawal of Purchase and Refunds
1.Users may request withdrawal of a Paid Content purchase within 7 days from the later of the date the purchase agreement was made or the date the Paid Content became available.
2.Withdrawal of purchase may be restricted in the following cases.
•Paid Content that is used immediately upon purchase or immediately applied to the Services.
•Paid Content that has already been used or partially consumed.
•Paid Content that includes additional benefits and those benefits have been used.
•Content for which opening may be deemed use or whose utility is determined upon opening.
•Content for which restrictions on withdrawal of purchase are permitted by applicable law.
3.We will clearly inform users before or during purchase if withdrawal of purchase is restricted for Paid Content.
4.If Paid Content is provided differently from its display, advertisement, or contract terms, users may request withdrawal of purchase within 3 months from the date the Paid Content became available or within 30 days from the date the user became aware or could have become aware of the discrepancy.
5.If a valid withdrawal request is received, we will recover or delete the Paid Content and process the refund in accordance with app marketplace or payment provider policies. If we process a refund directly, we will refund within 3 business days from the date of recovery or deletion.
6.Communication charges incurred for downloads, network use, roaming, or data transmission are not refundable.
14. Refund of Overpayments
1.If an overpayment occurs, we will refund the overpaid amount in accordance with applicable law and app marketplace policies.
2.If an overpayment occurs for a reason attributable to us, we will bear the costs necessary for the refund.
3.If an overpayment occurs for a reason attributable to the user, the user may bear the reasonable costs actually necessary for the refund.
4.We may request purchase history, order number, receipt, Account Information, or other materials necessary to process the refund.
15. Advertising and External Services
1.We may display advertisements within the Services for service operation, content provision, event information, or monetization.
2.If a user consents to receive marketing information, we may send marketing information by email, in-app message, push notification, or similar methods. Users may withdraw consent at any time.
3.The Services may include links to external websites, app marketplaces, advertisements, platforms, social login, or payment services. The operation and personal information processing of external services are governed by the terms and policies of the relevant external providers.
16. Personal Information and Service Data
1.We may collect and use information necessary to provide the Services, manage accounts, provide customer support, prevent prohibited or abusive use, process payments and refunds, and improve the Services.
2.We protect personal information in accordance with applicable law and our Privacy Policy.
3.We may retain or review chat, report details, access records, game usage records, and similar information to the extent necessary for maintaining game order, resolving disputes, processing reports, investigating prohibited or abusive use, providing remedies, or responding to legal requests.
17. Termination of Service Agreement and Data Deletion
1.Users may request termination of the service agreement at any time through the in-service withdrawal feature or customer support email.
2.When the service agreement is terminated, we delete or de-identify Account Information and game usage information, except for information that must be retained under applicable law. Deleted game progress, items, currency, purchase status, and similar information may not be recoverable.
3.If a user materially violates these Terms or an operating policy, we may terminate the service agreement after prior notice. We may provide notice afterward if necessary to prevent urgent harm or respond to legal requests.
4.Accounts that have not been used for a long period may be organized or deleted after prior notice in accordance with service stability, personal information protection, and operating policies.
18. Damages and Disclaimer
1.If we or a user causes damage to the other party by violating these Terms, the responsible party must compensate the damage.
2.We are not liable for inability to provide the Services due to events beyond our reasonable control, such as natural disasters, war, terrorism, power outages, communication network failures, app marketplace failures, platform policy changes, or urgent security measures.
3.We are not liable for service interruption, account theft, payment damage, or data loss caused by a user's intent or negligence, unless caused by our intent or negligence.
4.We are not liable for damages arising from use of free services, unless caused by our intent or gross negligence.
5.We are not liable if a user does not obtain expected scores, rankings, rewards, items, game results, or economic benefits from the Services.
6.We have no obligation to intervene in disputes between users or between a user and a third party and are not liable for damages arising from such disputes, unless caused by our intent or negligence.
19. Notices
1.We may provide notices to users through in-service notices, pop-ups, in-app messages, email, push notifications, text messages, or similar methods.
2.Notices that apply to all users may substitute for individual notice by being posted in the Services or on linked screens for at least 7 days. However, matters that are unfavorable or material to users will be individually notified where possible.
20. Governing Law and Dispute Resolution
1.These Terms are governed by and interpreted in accordance with the laws of the Republic of Korea.
2.If a dispute arises between us and a user, both parties will make sincere efforts to resolve the dispute through consultation.
3.If the dispute is not resolved through consultation, litigation will be brought before the court having jurisdiction under applicable law.
4.Users may use dispute mediation procedures provided by relevant institutions, such as the Content Dispute Resolution Committee or the Korea Consumer Agency.
21. Customer Support
Please contact us at the email address below for inquiries regarding service use, accounts, payments, refunds, reports, personal information, or these Terms.
Customer Support: supports@teamabocado.xyz